Referral service and customer incentive in online retail supply Chain
نویسندگان
چکیده
منابع مشابه
Referral service and customer incentive in online retail supply Chain
This paper studies an online retail supply chain that includes one referral infomediary and one retailer, in which the infomediary provides demand referral service to retailers and incentive rebates to customers. A linear dual-channel demand with the effect of customer incentive and horizontal service cooperation model was established, and then the optimal policies of infomediary and retailers ...
متن کاملSupply Chain Management with Online Customer Selection
We consider new online variants of supply chain management models, where in addition to production decisions, one also has to actively decide on which customers to serve. Specifically, customers arrive sequentially during a selection phase, and one has to decide whether to accept or reject each customer upon arrival. If a customer is rejected, then a lost-sales cost is incurred. Once the select...
متن کاملSupply Chain Reengineering : Improving Inventory Management and Customer Service Quality
Companies competing in today’s global economy are challenged by two critical yet conflicting issues related to their supply chains. On one hand, they are under ongoing pressure to reduce operational and inventory costs, which requires keeping inventory levels low. On the other hand, they must achieve a high customer service level by having inventory available when and where the customer wants i...
متن کاملEDI in strategic supply chain: impact on customer service
Many inter-organizational systems are increasingly using electronic data interchange (EDI) to support the strategic supply chain by way of delivering and processing business documents. In a vendor–customer relationship, EDI can provide many benefits to both organizations; one such benefit is improved customer service. This study examines the impact of EDI on customer service, when the vendor an...
متن کاملCustomer service based design of the supply chain
The purpose of this study is to propose a framework by which service elements and a company's own strategies can be included in the `traditionala, cost-based design of the supply chain. The framework is demonstrated with a numerical example and it is based on integrating the analytic hierarchy process (AHP) and mixed integer programming (MIP). The target is to optimise a company's supply chain ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Applied Research and Technology
سال: 2014
ISSN: 1665-6423
DOI: 10.1016/s1665-6423(14)72342-9